How to prepare your device for shipment
When preparing to send in your device for trade-in, it's crucial to ensure that it arrives in the same condition as it left your hands to guarantee you receive the full value you deserve. Proper packaging is the first line of defense against any potential shipping mishaps. We're here to guide you through the best practices for safely and securely packing your device so that you can rest assured that you'll be paid in full without any adjustments due to damage during transit. Your satisfaction is our priority, and we're committed to making your selling process not only convenient but also financially rewarding.
A NOTE ABOUT INSURED LABELS
We take great care to provide insured shipping labels to our sellers, covering the offer amount for their peace of mind. However, it's essential to securely pack your device following our guidelines to ensure a safe journey. Failing to do so may lead to potential insurance claim denials by the carrier. If that happens to be the case, you may be liable for any damage to your device due to poor packaging. Proper packaging safeguards your device and ensures a smooth transaction process, allowing us to offer the best possible service to you.
Prepare your device for submission
Prepare your device for submission by backing up if necessary. Then, be sure to follow these steps:
-
Disable passcodes and/or biometric security
-
Sign out of all apps (iCloud iTunes, App Store, Google, etc.)
-
Remove your old device from your Apple account/lists of trusted devices (iPhone only)
-
Perform a factory reset on your device
Click here to view Apple's help article on preparing your iPhone for resale for more details.
Click here to view Samsung's help article on preparing your Galaxy S for resale for more details.
Find a suitable box
The first step is to find a sturdy suitable box to ship your device in. Typically, a box with the approximate dimensions of 8"x5"x4" is a sufficient size for most models, but as long as your device fits in the center with at least 2 inches of so of space around, you should be good to go. In an ideal situation, leftover boxes from previous parcel deliveries to your home or to family and friends can be good free source to find a good shipping box. In a bind, you can also purchase a small shipping box at any office supply store for a couple of dollars. Please avoid thin-walled boxes, bubble mailers, and poly envelopes as they can be crushed easily during transit.
Find some packaging for cushion
Next, find some packaging materials to pack your shipment with. Ideal materials for this application include bubble wrap, packing foam, packing peanuts, kraft paper, etc. Just like a box, you may be able to find these materials leftover from previous parcel that were delivered to your home, family and friends, or any office supply store if necessary
Pack your devices securely
Once you have your box and packaging materials together, its now time to pack your device for shipment. Begin by lining the bottom of the box with 2 inches or so of packaging material. Then, be sure to wrap your device individually in packaging material before placing your it in the center of the shipping box. Continue to fill the voided areas of space around and on top of your device with more packaging material. The idea is to place enough packaging in the box to prevent the device from banging around inside during shipping.
Seal the box up for shipment
Last, you can now place the packing list you received with your label via email inside the box and seal it up with packing tape. Continue by affixing the label to the outside of the shipment. If there are old leftover labels from previous shipments, please cover them with the new label. You may also blackout the information on any old labels by using a marker or pen if the new label does not cover it all. That's it! You are now ready to drop off your shipment to the carrier!
